Terms of Use
Last updated: February 2025
These Terms and Conditions govern your use of our website (www.soleilra.com) and the purchase of our products. By accessing our website and making a purchase, you agree to these terms. If you do not agree, please do not use our website.
ABOUT US
SoleilRa is a UK-based brand dedicated to providing high-quality, natural skincare and wellness products. Our registered business address is: The Printworks, 77 High Street, Bridgenorth, Shropshire WV16 4DX, and you can also contact us at info@soleilraskincare.com for any enquiries.
2. ORDERING FROM SOLEILRA
2.1 Product Information
We strive to ensure all product descriptions, pricing, and images are accurate. However, slight variations in colour or texture may occur due to the natural ingredients used.
2.2 Placing an Order
By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent. Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel an order due to stock issues, pricing errors, or any other valid reason.
2.3 Payment
We accept secure online payments via list payment methods, e.g., PayPal, Visa, Mastercard, Klarna, etc. All prices are in GBP (£) and include VAT where applicable.
3. SHIPPING & DELIVERY
Orders are processed within 1-3 business days. Standard UK delivery takes 3-5 working days with options for express shipping. International shipping is available to select countries, and customs duties may apply. SoleilRa is not responsible for delays caused by postal services or customs processing. If your order did not arrive on time, please contact info@soleilraskincare.com and we will be happy to help.
4. RETURNS & REFUNDS
We want you to be happy with your purchase. If you are not satisfied, you can return eligible items under the following conditions:
4.1 Returns Policy
Returns are accepted within 14 days of receiving your order. Items must be unused, in their original packaging, and in resaleable condition.
4.2 Cancellations
If you wish to cancel your order, please contact us at info@soleilraskincare.com within 24 hours of placing your order. If your order has not yet been shipped, we will cancel and refund your payment in full. If your order has already been dispatched, we are unable to cancel it. However, you may return it in line with our Returns Policy (section 4.1). Customers are responsible for return shipping costs for non-faulty items.
4.3 Refunds
Refunds will be issued within 5-7 business days after receiving and inspecting the returned product. We do not refund shipping costs unless the product is faulty or incorrect.
4.4 Exclusions
Due to hygiene reasons, we cannot accept returns on opened skincare products unless faulty. Sale or discounted items are non-refundable. To initiate a return, please contact us at info@soleilraskincare.com with your order number.
5. CANCELLATIONS & CHANGES
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. If your order has already been shipped, you will need to follow our Returns Policy.
6. INTELLECTUAL PROPERTY
All content on this website, including images, branding, text, and designs, is the intellectual property of SoleilRa and may not be copied, modified, or distributed without our permission.
7. LIABILITY & DISCLAIMERS
Our products are formulated with natural ingredients, but we recommend conducting a patch test before use. SoleilRa is not responsible for allergic reactions or skin sensitivities. We provide general skincare information but do not offer medical advice. Consult a dermatologist for specific concerns. SoleilRa is not liable for any loss or damage caused by your use of this website or our products beyond what is permitted under UK consumer law.
8. PRIVACY & DATA PROTECTION
Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which you can read.
9. GOVERNING LAW
These Terms & Conditions are governed by UK law, and any disputes will be resolved in UK courts.
10. CHANGES TO TERMS & CONTACT INFORMATION
We reserve the right to update these Terms & Conditions at any time. Please check back regularly for updates. For questions or concerns, please contact us at info@soleilraskincare.com. The PrintWorks, 77 High Street, Bridgenorth, Shropshire WV16 4DX.