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Privacy Policy

Last updated: 10 August 2025

This Privacy Policy explains how [SoleilRa Ltd] (“we”, “us” or “our”) collects, uses, shares and protects your personal information when you use [soleilra.com], place an order, book a treatment, join our newsletter or interact with us.

We follow the UK GDPR and the Data Protection Act 2018. We’ll also update this notice as changes under the Data (Use and Access) Act 2025 are phased in. ICOGOV.UK

Who we are (Data Controller)

  • Legal name: [SoleilRa Ltd]
  • Registered address: The Printworks, Bridgnorth, WV16 4DX, UK
  • Contact email: info@soleilra.com
  • Phone: +44 7747 420835

The information we collect

  • Account & contact: name, email, phone, delivery/billing addresses.
  • Order & booking: items purchased, appointment details, and notes you provide.
  • Payment: last 4 digits of card, tokenised payment ID (handled by our payment processor; we don’t store full card numbers).
  • Marketing preferences: newsletter opt-ins, SMS consent, unsubscribes.
  • Device & usage: IP address, browser type, pages viewed, cookie IDs.
  • Communications: emails, chat messages, reviews, and survey responses.
  • Sensitive info (rare): skin concerns or allergies you share with us for treatment suitability. We only collect this with your explicit consent and keep it minimal.

How we use your information (purposes & lawful bases)

  • To process orders and provide services (create your account, take payment, deliver products, manage bookings, provide customer support). Lawful basis: contract.
  • Email/SMS updates about your order or booking. Lawful basis: contract.
  • Marketing (email/SMS/newsletters, loyalty programmes, surveys). Lawful basis: consent (you can withdraw any time—see “Your rights”).
  • Personalised content and product recommendations on our site. Lawful basis: legitimate interests (to improve and grow our business, balanced with your privacy).
  • Fraud prevention, security, and record-keeping (including tax). Lawful basis: legal obligation and legitimate interests.
  • Treatment suitability (when you share skin concerns/allergies). Lawful basis: explicit consent (you can refuse; we’ll still provide general services where safe).

Your privacy notice should explain purposes, lawful bases, rights and how to complain, in clear language. ICO+1

Cookies & similar technologies

We use essential cookies to make the site work (e.g., your basket) and optional cookies for analytics, personalisation and marketing.

  • We’ll ask for your consent for any non-essential cookies and give you a cookie settings option to change your preferences at any time.
  • Essential cookies run without consent (they’re needed to provide the service you request).

UK rules require telling users what cookies do and getting consent for non-essential ones (PECR), alongside UK GDPR transparency duties. ICO+1

Who we share information with

We share only what’s needed with:

  • Payment providers: e.g., [Stripe/PayPal/Woo Payments]
  • Delivery & logistics: e.g., [Royal Mail/Evri/DPD], and return processing partners
  • Bookings & scheduling: e.g., [Fresha/Calendly]
  • Email & SMS tools / loyalty & reviews: e.g., [Klaviyo/Mailchimp, Yotpo/Okendo]
  • Analytics & personalisation: e.g., [Google Analytics, Meta Pixels] (only with your cookie consent)
  • Professional services: accountants, legal advisers, IT/security providers

We also share data if the law requires it, to protect our rights, or in a business transfer. We do not sell your personal data.

International transfers

If we transfer your data outside the UK (for example, to a service provider), we’ll use recognised safeguards such as IDTAs/SCCs, or rely on an adequacy decision where available.

How long we keep your data

  • Orders & invoices: generally 6 years for tax/accounting.
  • Accounts & marketing preferences: until you delete your account or withdraw consent; we’ll periodically minimise data.
  • Support messages: up to 24 months to resolve and train our team.
  • Treatment notes (if applicable): as required for insurance/aftercare; we keep the minimum needed.

We’ll keep data longer only if required by law or to establish/defend legal claims.

Your rights

You have rights over your personal data, including the right to be informed, access, rectify, erase, restrict, object, data portability, and not be subject to solely automated decisions with legal or similarly significant effects. To exercise any right, email [privacy@soleilra.com]. We’ll respond within one month (or tell you if we need longer for complex requests). ICO+1

You can withdraw consent for marketing at any time (use the unsubscribe link in emails/SMS or contact us).

Marketing, discounts & referrals

If you opt in, we’ll send you newsletters, offers, and early access. We may personalise content based on your purchases or browsing (where you’ve consented to optional cookies). You can opt out any time; we’ll still send essential service messages about orders or appointments.

Children

Our site and services are not intended for children. We don’t knowingly collect data from anyone under 13 in the UK. If you think a child has provided data, contact us and we’ll delete it.

Security

We use administrative, technical and physical safeguards to protect your data (encryption in transit, access controls, regular reviews, and staff training). No system is 100% secure, but we work to prevent accidental loss, unauthorised access or misuse.

Third-party links & social media

Our site may link to third-party websites (for example, wellness partners or social channels). Those sites have their own privacy policies and we’re not responsible for their practices. Please review their notices before sharing data.

Automated decision-making

We don’t make decisions based solely on automated processing that have legal or similarly significant effects. If this changes, we’ll tell you and explain your rights.

How to contact us & your right to complain

If you’re unhappy with how we’ve used your data, please contact us first so we can fix it. You also have the right to complain to the Information Commissioner’s Office (ICO). Guidance about your rights and how to complain is available on the ICO’s website. ICO

Changes to this policy

We may update this notice from time to time. We’ll post the new version here and change the “Last updated” date. If changes are significant, we’ll let you know by email or a site notice.

Quick summary (plain English)

Questions? Email info@soleilra.com

We collect the basics to process your order and support you.

Optional cookies/analytics run only with your consent.

You can unsubscribe and ask for your data any time.

We keep records only as long as needed and don’t sell your data.