PRIVACY POLICY
Last Updated: March 2025
At SoleilRa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.soleilra.com) or purchase our products.
By using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.
1. WHO WE ARE
SoleilRa is a UK-based business providing high-quality, natural skincare products. If you have any questions about this policy, you can contact us at: info@soleilraskincare.com. The PrintWorks, 77 High Street, Bridgenorth, Shropshire WV16 4DX
2. WHAT INFORMATION WE COLLECT
When you use our website or make a purchase, we may collect the following information:
2.1 Personal Data You Provide
Name
Email address
Phone number (if provided)
Billing and shipping address
Payment details (processed securely by third-party providers)
Order history
2.2 Automatically Collected Data
When you browse our website, we collect:
IP address
Browser type and device information
Pages visited and time spent on our site
Cookies and tracking data (see Section 6: Cookies)
3. HOW WE USE YOUR INFORMATION
We only use your information for legitimate business purposes, including:
Processing Orders: To manage and deliver your purchases. Customer Support: To respond to inquiries and offer assistance. Marketing & Promotions: To send special offers, newsletters, and skincare tips (only if you opt-in). Website Improvement: To enhance user experience and website functionality. Legal & Security Purposes: To prevent fraud and comply with UK laws.
4. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal data. However, we may share information with trusted third parties:
Payment Providers (e.g., PayPal, Stripe) – To process transactions securely. Shipping Partners – To deliver your orders. Marketing Platforms (e.g., Mailchimp, Facebook Ads) – If you opt into marketing. Legal Authorities – If required to comply with UK laws. All third-party services we use comply with UK GDPR and data protection laws.
5. HOW WE STORE & PROTECT YOUR DATA
We take security seriously and implement SSL encryption to protect transactions. Secure databases with restricted access. Regular security checks to prevent data breaches. Your data is stored only as long as necessary for legal and business purposes. You can request its deletion at any time (see Section 7: Your Rights).
6. COOKIES & TRACKING TECHNOLOGIES
Cookies help us improve website performance and personalise your experience. We use. Essential Cookies: Required for site functionality. Analytics Cookies: Track website traffic (e.g., Google Analytics). Marketing Cookies: Used for personalised ads (only if you accept). You can manage or disable cookies via your browser settings.
7. YOUR RIGHTS UNDER GDPR
You have the right to access your data – Request a copy of the personal data we hold about you. Correct Your Data – Ask us to correct inaccurate or outdated information. Delete Your Data – Request the removal of your personal data (except when legally required to keep it). Opt-Out of Marketing – Unsubscribe from emails anytime via the "Unsubscribe" link. Restrict processing ask us to limit how we use your data. To exercise these rights, email us at info@soleilraskincare.com
8. CHILDREN'S PRIVACY
Our website is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have, please contact us for deletion.
9. CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. Any changes will be posted on this page with the updated date. Please check back regularly.
10. CONTACT US
For any questions about this Privacy Policy or your data, reach out to info@soleilraskincare.com. The PrintWorks 77 High Street, Bridgnorth,Shropshire WV16 4DX