FAQs
1. What makes SoleilRa skincare different?
SoleilRa is all about clean, natural, and effective skincare for women 35+. We use high-quality, plant-based ingredients that hydrate, protect, and nourish your skin without harsh chemicals. Our products are formulated with science-backed ingredients like Hemp Seed Butter, Mango Butter, and Shea Butter to help your skin stay radiant and resilient.
2. Are SoleilRa products suitable for sensitive skin?
Yes! Our products are designed with gentle, non-irritating ingredients that can be suitable for sensitive skin. However, we recommend doing a patch test before using any new product. If you have specific allergies, please check our full ingredient list on the Ingredients page.
3. Does your body butters feel greasy?
No, our body butter formulas are designed to be lightweight, fast-absorbing, and non-greasy, making them great for everyday use, work even before or after the gym!
4. Are SoleilRa products vegan and cruelty-free?
Yes! All our products are 100% vegan and cruelty-free. We never test on animals and are committed to ethical skincare.
5. How do I store my body butters?
To keep your body butter fresh, store it in a cool, dry place away from direct sunlight. During warmer months, you can keep it in the fridge for extra longer lasting freshness!
6. How long do SoleilRa products last?
Our products typically last 6-12 months after opening. We use natural preservatives to maintain quality while keeping our formulas free from harsh chemicals.
7. Do you offer samples before purchasing?
Sign up to our newsletter where we offer exclusive samples through giveaways for our Glow & Nourish Club members. As a member, you'll have the opportunity to try future products before they launch. You can also stay connected with us on social media!
8. How long will it take to receive my order?
UK orders: 3-5 business days
International orders: 7-14 business days
Shipping times may vary during busy seasons, so please check your confirmation email for updates.
9. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress.
10. What if my product arrives damaged?
We take great care in packaging your order, but if it arrives damaged, please email us within 48 hours with photos of the damage, and we’ll be happy to assist you.
11. What is your return policy?
We accept returns on unused, unopened products within 14 days of delivery. For full details, please check our Returns & Refunds Policy.
12. Can I cancel my order after placing it?
Orders can be cancelled within 24 hours if they have not yet been shipped. If the order has already been dispatched, you may return it following our Returns Policy.
13. Are your products eco-friendly?
Yes! Sustainability is a core value at SoleilRa. We use recyclable packaging and source ingredients ethically to ensure minimal impact on the environment. Our multi-use formulas nourish the skin while defending the skin against environmental stressors, so you can glow with confidence everyday.
14. Do your products contain preservatives?
Yes, but only natural, skin-safe preservatives to ensure product longevity without harmful chemicals.
15. Can I use SoleilRa products if I’m pregnant?
Most of our products are safe for pregnancy, but some essential oils may not be recommended. We always advise consulting your doctor before using any new skincare during pregnancy.
16. Do you offer wholesale or bulk discounts?
Yes! If you’re interested in stocking SoleilRa or purchasing in bulk, please contact us at info@soleilraskincare.com for wholesale pricing.
17. How can I contact customer support?
You can reach us via email at info@soleilraskincare.com or through our Contact Us page. We’ll be happy to help!